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Managing Conflict Workshop
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When: Monday, October 2, 2017
9:00 AM - 1:00 PM
Where: DoubleTree by Hilton Boston - Westborough
5400 Computer Drive
Westborough, Massachusetts  01581
United States
Contact: Karen Murphy

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About the Workshop

Conflict is one of the biggest factors affecting an organization's productivity and morale. Cited 50% of the time as the #1 reason for employee stress, conflict leads to reduced productivity, missed work days, poor retention of employees, and in some instances, filing of complaints. 

This hands-on workshop will explore ways to approach conflicts with ourselves and others more productively, regardless of role. The workshop will include an overview on conflict management skill-building and hand on experiential exercises as well as a component on working with a diverse employee workforce, 
This program includes a continental breakfast and lunch. You'll also have time to network with your association management colleagues throughout the program. 



9:00 AM to 9:30 AM
Registration and Continental Breakfast 

9:30 AM to 10:30

10:30 AM to 10:45 AM
Coffee Break

10:45 AM – 11:45 AM

11:45 AM – 12:15 PM

12:15 PM to 1:00 PM

1:00 PM




This program is approved for 3.0 CAE professional development hours. 




Don Greenstein, Esq., Affiliate, Boston Law Collaborative, LLC


Don Greenstein has a background in negotiations, dispute resolution, law, facilitation and conflict management. He has over 27 years of experience working with a broad spectrum of technical issues and dispute resolution processes. Don is a “re-formed” attorney, whose conflict management work has involved facilitation, mediation and external and internal ombud services of private and governmental workplace issues, as well as family, interpersonal, environmental, health, tribal, community and business matters. His passion is helping people with ongoing relationships work through difficult conversations.


Click here to read more about Don.


Matt Thompson, Affiliate, Boston Law Collaborative, LLC


Madison “Matt” Thompson, B.S. (Northeastern) has worked for over 30 years in the areas of conflict resolution, diversity, and cultural competency. He has worked with large regional banking institutions, higher education institutions, major teaching hospitals, and community non- profit agencies. Matt has more than 20 years of experience in diversity, inclusion, and cross-cultural competency. He recently joined TMG’s panel of neutrals and works with the organizational practice.


Click here to read more about Matt.



Thank You to Our Host and Sponsor


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